House of Jack - Jack the MascotHouse of Jack is a really well designed online casino that makes the entire iGaming experience truly immersive. It's centered around ‘Jack' – a dressed-up crocodile who looks like he has more confidence in his pinky than we do in our entire bodies. There's been some real effort put into the concept and theme of this casino, and it makes user experience all that much better. Licensed by Curacao eGaming and launched in 2017, House of Jack casino already boasts over 600 games and some great long-term bonuses. A loyalty program has also been put in place, and, we have to say, it's pretty snazzy. There's a lot we have to go over for this casino before deciding which way we lean – so let's jump into it.

House of Jack: What You Need to Know

House Of Jack Casino

Concept: House of Jack is lead by Jack, the crocodile mascot of the casino. The idea is that Jack is a rich and suave bugger who can show you the way to a classier life. For example, you can even join Jack’s Pack – a VIP club which reminds us a lot of the Great Gatsby. If Gatsby were part crocodile, that is.

Special Features: ‘Jack’s Pack’ – VIP club, weekly challenges and promotions.

License: Licensed by Curacao eGaming.

Games: Video slots, progressive jackpot slots, video poker and table games from Microgaming, Play’n GO, Spigo, Quickspin and Betsoft

Welcome BonusUp to $450 + 100 no wager free spins split over the first three deposits; separate VIP Bonus

Active since: 2017

Support: Live chat, email, telephone

Welcome Bonus:

Get C$450 + 100 No Wager Free Spins

Important Providers:

Microgaming, Play'n GO, Quickspin, Betsoft, Spigo

Payment methods:

Instadebit
Ecopayz
Visa
Mastercard
Paysafecard
Neteller
Skrill

Devices:

AndroidiPadiPhoneMacPC

House of Jack Welcome Offer: Get $450 + 100 No Wager Free Spins

House of Jack has an amazing welcome offer divided over three first deposits with the casino. Each one comes with its own unique bonus codes, so make sure to use them when applying for that offer. Take a look at the table for all the details:

1ST DEPOSIT100%up to $250+ 100 ‘Zero Wager’ free spinsJACK1
2ND DEPOSIT50%up to $100/JACK2
3RD DEPOSIT100%up to $100/JACK3

Together this adds up to a total of $450 that you can achieve. The first and third deposits bonuses can double your money. For example, if you deposit $50, you will get another $50 from the casino to play with $100. For the first deposit, you can deposit a maximum of $250 to which House of Jack can match you. That means you can play with $500 in total, just for the first deposit.

The second deposit will meet you half-way. Deposit $50, get $25, play with $75. Still a great deal.

But by far the most attractive part of this welcome bonus is the 100 no wager free spins. Players will get 10 free spins a day over a span of 10 days. They’ll get to use their free spins on the Spinions slot from Quickspin. A slot which is 100% available to Canadian players, as well as U.S players. Thankfully, no NetEnt games in sight for this casino.

To read up on wagering requirements and other T&C, read the below section.

Jack’s Pack

House of Jack - VIP Club

Jack’s Pack is actually a really fancy VIP club. Being a member will guarantee you exclusive promos and bonuses, larger and faster withdrawals, and a VIP welcome bonus. You’ll also get your own VIP host to take care of your account, and you, round the clock.

How do you become a member of the Pack? House of Jack values loyalty above all. You show loyalty by frequently logging into the casino, dropping some cash into your account, playing games and so on. You can directly ask the casino to review your account by shooting an email their way on VIPSupport.HOJ@houseofjack.com. If you’re a true fan, you’ll even get into the big leagues. You’ll get birthday bonuses, invites to exclusive events and way more. All in all, a posh affair that can really get you places. Not to be missed out on, that’s for sure.

Games

As you might have noticed – there’s something specifically odd about this casino. It has no NetEnt games. The software provider doesn’t make the list, leaving the 600+ game portfolio in the hands of Microgaming, Play’n GO, Betsoft, Quickspin and Spigo. While this might be bad news for players from Europe – it’s actually brilliant news for CA players. It means the casino will only be promoting bonuses that CA players are also eligible for, and it also means that CA players can access all the table games.

There is one major flaw to House of Jack, however. A flaw which isn’t easily overlooked. It has no live casino services. This could be a ‘break’ factor for lovers of table games, and playing said table games with a live dealer. But at least the casino has an extensive video poker and table game section to make up for it.

Players can either play poker table games, or video poker. All the usuals are here: aces & faces, deuces wild, double joker, tens or better, and plenty more. We’ve seen quite a few casinos with video poker sections, and House of Jack has a decent range for video poker lovers to enjoy.

Slots

Since House of Jack has a lot of prestigious providers to its name, players won’t be at a loss when it comes to slots. Test your luck with Sakura Fortune or Wins of Fortune. Take a swing on the Jungle Jim slot from Microgaming, or shoot up the place with The Slotfather from Betsoft. The last slot also has an impressive jackpot win that might very well be yours one day. You can even join the wave of Book of Dead streamers and go for a spin with Rich Wilde.

For the looks of it, the casino takes care to add all the latest releases to its lobby. All the recent slots we’ve reviewed can be found immediately by searching in the ‘New Slots’ category. No problem there.

Table Games

House of Jack has a very considerable roulette and blackjack section. Several versions of the games can be found here, roulette and blackjack fans will be happy to know. Other table games, like baccarat and craps, are also part of the casino’s collection. Games like Red Dog, Pai Gow, Pontoon and many others are available too.

We can go on here, but the base-line is that there’s nothing lacking when it comes to table games. With a name like House of Jack, it would’ve been really lame if it was lacking in table games.

Progressives Games

If you’re in the mood for a progressive slot, aside from The Slotfather, you can also find Mega Moolah, Major Millions and King Cashalot. These are all Microgaming slots which pay somewhere in the millions if you’re lucky.

Banking Options

House of Jack actually has a varied range of payment methods. Canadian players will definitely be pleased to find that Instadebit is part of this list. Not only that, Instadebit can be used for both deposits and withdrawals.

The full selection of banking options is so: Visa, Mastercard, Skrill, Neteller, Paysafecard, ecoPayz, and Instadebit. Both Skrill and Neteller are not available in Canada, which eliminates them as possible payment methods.

The below table fully explains deposit/withdrawals for each, with waiting time-frames.

House of Jack Banking

As you can see, the only draw-back to using Instadebit is that it’s going to take you 3-5 business days to get your money. But, overall, still the best method of banking for Canadian players. Before depositing and withdrawing with any method, make sure to check for any fees. You can either use live support or check in the cashier section of your account.

The maximum players can withdraw every week from House of Jack is $4,000. This is standard, so that’s good. And don’t worry, House of Jack uses 128 bit SSL digital encryption, so all money transactions are 100% safe. SSL encryption is the kind of security that banks and financial institutions use.

Wagering Requirements

The 100 free spins are ‘zero wager’, which means all the winnings you get from the free spins are without play-through requirements. However, the total amount of winnings you can get from the free spins is capped at $200. Anything you win above $200 goes straight to the casino.

The wagering requirement for the welcome bonus is 50x, and must be completed over a 100 bets or more. For example: if you make a first deposit of $50, and are given $50 by the casino to play with $100, your wagering requirement is $5,000 (100 x 50). The maximum bet you can make while playing with the bonus money is $7.50. Players have 30 days to complete the play-through requirements, otherwise the bonus money and winnings become forfeit.

In addition, players must make a minimum deposit of $20 in order to activate the free spins and bonus money. Anything under $20 will automatically disqualify you from being eligible for the welcome bonus.

As with all other casinos and bonuses, different games have different play-through percentages. Take a look at this list we got from House of Jack’s terms and conditions:

  • Slots, Parlor Games count full (100%) to wagering requirements
  • All games under the “Classic Slots” tab count 75%
  • All Live Dealer Roulette and Live Dealer Blackjack count 10%
  • All live dealer Baccarat and Casino Holdem 5%
  • Table Poker, all Roulettes, Craps, Baccarat, Casino War and Sicbo count 8% to wagering requirements.
  • Video Poker and all Blackjacks, count 2% to wagering requirements.

Obviously, the smartest thing to do is to stick to slot games until your wagering requirements are complete.

Customer Support

The House of Jack team can be contacted in one of three ways: live chat, email and telephone. Customer support is a crucial aspect of any online casino, since when things go wrong you need to know someone has your back. Preferably, the casino itself. You know, where your money and personal information is at.

Live chat communication is open 24/7. Very good news indeed, since not every online casino has round the clock support. Players can also get in touch with the casino through two different emails. One is for player supportinfo@houseofjack.com, and one is for banking and account issuesHOJbanking@houseofjack.com. Again, this is a really good sign. It means that there’s more organization in terms of issues and requests. And it probably means faster, more helpful replies.

Finally, players can ring up the casino and ask them their question directly. You can either phone on 1800-006-285 or (+) 1877-280-5371. We’d keep this as a last resort, since toll charges are likely involved.

Mobile Casino

This online casino also has a great mobile casino platform. You don’t need to download anything. All you have to do is grab your mobile device, open your web browser, and find the casino online. You can then directly log in to House of Jack via your web browser. No need to worry about pesky software. House of Jack has been optimized for mobile use. We tested it out ourselves, and it was smooth sailing and navigating. The slots worked fine too. All the games still operate in 3D and HD, whether from Betsoft, Play’n GO or Quickspin. Overall – a decent enough mobile experience for House of Jack. Most of its games are still accessible on mobile. The desktop translates well to the portable devices, with no real issues cropping up. And the casino still retains some of its charm in terms of design and concept.

Conclusion

We like House of Jack casino, not going to lie. It has plenty of games to choose from, all available to CA players, and some great bonuses and promotions. We didn’t even go into that much detail when it comes to its weekly promotions, since they change all the time. But be sure to give them a look!

We’re also impressed by the banking options and customer support. House of Jack seems to have these aspects under lock and key. Canadian gamers can take rest easy knowing they can use Instadebit and that they have 24/7 help. The only thing we’re not that into is the 50x wagering requirement. And the 100 bets condition. Make sure to look out for that, and to know what you’re getting into when making your first deposit.

So, all things considered, we’re giving House of Jack a high score. Just not the highest of scores. It’s still young, and it still has room for improvement.

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